FAQ

Questions Related to Law Compliance

1、What is the Unicom Cross-border High-speed Channel?

The Unicom Cross-border High-speed Channel (hereinafter referred to as the cross-border business) is a cross-border data product jointly launched by SCloud and China Unicom, which is targeted at corporate customers. Among them, the cross-border high-speed channel is a data connection service operated by Shanghai Unicom and provided to you through SCloud sales channels.

2、Is SCloud the operator of the cross-border business?

No, the operator of the cross-border business is China Unicom. The relevant services purchased by users through the cloud marketplace are provided by China Unicom.

3、Why is it necessary to submit a compliance application when applying for China Unicom’s cross-border business?

According to relevant national and local laws and administrative regulations, such as Decree No. 42 of the Ministry of Industry and Information Technology of the People’s Republic of China and Letter No. 32 [2017] of the Ministry of Industry and Information Technology, China Unicom is responsible for establishing user files for users in a unified manner for relevant cross-border businesses. According to the requirements of the Ministry of Industry and Information Technology: when handling business for users, it shall require users to provide their real identity information and verify it. China Unicom will truthfully register the type of certificate, as well as the name (entity name), number and address information recorded on the certificate. If a user refuses to present a valid certificate, refuses to provide the identity information recorded on the certificate, uses another person’s certificate fraudulently, or uses a forged or altered certificate, China Unicom shall not handle the business. For more information on the regulations, please search and view the following documents by yourself:

• Letter No. 54 [2018] of the Department of Telecommunications Administration of the Ministry of Industry and Information Technology of the People’s Republic of China
• Decree No. 42 of the Ministry of Industry and Information Technology of the People’s Republic of China
• Letter No. 32 [2017] of the Department of Telecommunications Administration of the Ministry of Industry and Information Technology of the People’s Republic of China

4、What materials need to be provided for applying for cross-border business? How to provide?

The real identity information that users need to provide includes:

1. Organization code certificate.
2. Business license.
3. Legal person certificate of a public institution or registration certificate of a legal person of a social group.
4. Other valid documents or proof documents stipulated by laws, administrative regulations, and national regulations.
5. Besides showing one of the above documents, one should also show valid documents and letters of authorization of the person in charge.

5、Application and approval time limit?

You can submit related application materials online at any time. The general approval time is 1~3 working days.

Questions Related to Cross-Border Products

1、What is the latency of the high-speed channel?

SCloud will select the route with the lowest latency from the global backbone network as the actual underlying route of the user’s UDPN. Limited by the actual distances spanned by different routes and the differences in the environment, there is a large difference in latency among different routes. For example, when it comes to North China 1 - Shanghai 2 and North China 1 - Frankfurt, one crosses continents while the other is only within China, and the actual distances also vary greatly. These factors will lead to a large difference in latency between the two routes. For the specific latency of the routes, you can contact the technical support or the account manager for consultation.

2、Do you need to purchase the high-speed channel on both sides?

No. If you purchase a 2M UDPN route in North China 1 - Frankfurt, then a two-way peak bandwidth of 2M can be achieved between Beijing and Frankfurt, that is, the bandwidth from Beijing to Frankfurt is 2M and at the same time, the bandwidth from Frankfurt to Beijing is also 2M.

3、Why are the monitoring data of UDPN in two regions inconsistent? What is the peak value of the network ugress?

UDPN has two-way bandwidth. When you purchase a 2M UDPN bandwidth, the bandwidth from Region A to Region B and from Region B to Region A can reach 2M simultaneously. The monitoring respectively focuses on the outbound bandwidth of each region, so the monitored values are not necessarily the same.